Purchasing information

Organizer

The event is organized by the nonprofit association:

Choose your pass

• Early Full Pass / Full Pass: Includes all workshops and all parties.
• Party Pass: Includes all parties.

The purchase form shows the passes currently on sale and their prices in euros. Check the selected pass name, inclusions and amount before continuing. Accommodation and travel are not listed as part of these passes.

Prices and availability may change, including scheduled changes. An existing booking retains its recorded price; a new booking uses the offer available at that time. If the offer changes before your booking is saved, the form asks you to review the price and choose your payment option again.

Online payment

After you enter your details and choose online payment, a secure Stripe page opens. Available payment methods and the final amount are shown there before confirmation. Payment is in euros; your bank or payment provider may apply its own exchange rate and fees if you use another currency.

Starting a checkout does not confirm payment. You can resume it while it remains open or cancel the unfinished attempt. After expiry, a new registration is needed at the then-available price. If payment is processing, wait for the status check instead of making a duplicate purchase.

Payment through a promoter

If available, enter your promoter’s code and save your registration. Arrange payment directly with that promoter. The registration confirmation shows the amount, any discount, booking reference and payment deadline. The promoter must confirm payment within 10 days of registration; an email reminder is sent two days before the deadline. If payment is not confirmed by the deadline, the reservation expires and you must register again.

Ticket delivery and admission

After payment is confirmed, an email with a PDF ticket and QR code is sent to the address in your registration. Save the ticket on your phone or print it, and keep your booking reference. If it is missing from your inbox and spam folder, contact the organizer. Do not share your QR code because it is linked to your ticket.

At admission, staff check the pass, confirmed payment and attendee identity, then record wristband issue. Cancelled or fully refunded tickets do not provide admission.

Cancellations and changes

This pass is for an event during a specified period. The statutory 14-day withdrawal right generally does not apply to such leisure services under Article 86(1)(12) of the Croatian Consumer Protection Act. This does not exclude other statutory rights, including where the agreed service is not provided.

Contact the organizer with your booking reference to request a refund, name change or ticket transfer. Sending a request does not itself change the ticket’s status. Refund and transfer terms for new purchases are set out below; your statutory rights remain unaffected.

Refund and name-transfer terms

The €20 refundable option is available with Early Full, Full and Party passes, online or through a promoter, only when the ticket is purchased. It cannot be added later. For personal cancellation, email info@bailaconmigocongress.com by 11 February 2027, 23:59 Croatia time. The email received date determines eligibility, even if staff process it later. An eligible refund returns the ticket price actually paid, less the actual non-refundable Stripe processing fee for an online payment; the €20 option fee is retained. Promoter refunds return the ticket price actually paid and retain the €20 option fee. Tickets without this option cannot be refunded for personal cancellation. A name transfer costs €15 and must be requested by the same email deadline. The refundable option does not transfer to the new attendee. Genuine spelling corrections for the same attendee can always be requested free of charge. If the event is postponed, tickets remain valid for the new dates. If the organizer cancels the event, the ticket price and any €20 option fee are refunded, less actual non-refundable Stripe processing fees for online payments. Existing purchases retain their original conditions. These conditions do not limit mandatory consumer rights.

These terms apply to new purchases that accept them when booking. The conditions saved with your purchase are included in your ticket confirmation.

Questions and written complaints

Send booking questions and written complaints by email or post using the organizer’s contact details above. Include your booking reference, a description of the issue and contact details for the reply. Receipt of a written complaint is acknowledged without delay and a written response provided within 15 days of receipt, in accordance with the Croatian Consumer Protection Act.

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